The US Consumer Product Safety Commission (CPSC) has mandated that Amazon enhance its product recall procedures. The ruling highlights Amazon's failure to properly handle recalls of over 400,000 hazardous items sold on its marketplace, including defective carbon monoxide detectors, dangerous hairdryers, and flammable children's pajamas.
According to the CPSC, Amazon's recall efforts were inadequate. The company’s notifications "downplayed" the severity of the risks associated with these products, labeling them as “potential safety issues” rather than a full recall. The CPSC criticized Amazon for not providing clear images of the recalled products and for offering gift cards without requiring customers to return or destroy the dangerous items.
In 2021, the CPSC sued Amazon to enforce a full recall of faulty products, arguing that as a distributor, Amazon is responsible for handling recalls. The recent decision supports this view and reinforces the administrative law judge’s earlier ruling.
In response, Amazon has launched a dedicated recalls page to improve transparency and safety information. The company plans to appeal the decision, stating that it promptly removes affected products and is committed to enhancing its recall processes.
With the CPSC's directive, Amazon must now implement a new plan to effectively notify customers about hazardous products and ensure their return or destruction, marking a crucial step towards improving consumer safety on the platform.
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